Remote Healthcare Customer Care Pro

Sagility; Peoria (IL); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Daily Pay

Health coverage after 90 days

401(k) with employer contribution

Paid Time Off (PTO)

Tuition Reimbursement

Paid training

Job summary

Sagility is hiring remote Customer Service Representatives in healthcare to support our call center operations. You will handle inquiries, document interactions, and resolve issues with empathy. The role emphasizes quality and customer satisfaction in a collaborative team setting.

Requirements include a high school diploma, at least 1 year in a call center, and reliable home internet. Training is provided and benefits begin after ramp-up.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service or call center settings.
• Ability to research and resolve inquiries effectively.
• Typing speed of at least 25 WPM.
• Comfort working in a fast-paced team environment.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Excellent communication

Customer service

Teamwork

Typing 25 WPM

Timezone flexibility

Education

High School Diploma or equivalent

Tools

Basic computer skills

CRM software

Job description

Sagility is hiring remote Customer Service Representatives in healthcare to support our call center operations. You will handle inquiries, document interactions, and resolve issues with empathy. The role emphasizes quality and customer satisfaction in a collaborative team setting.

Requirements include a high school diploma, at least 1 year in a call center, and reliable home internet. Training is provided and benefits begin after ramp-up.