Remote Healthcare Support Specialist

Infinite Computer Solutions; Washington (District of Columbia); Remote; USD 21,000 - 30,000; Full time

Job summary

Infinite Computer Solutions is seeking a Customer Service Agent (Representative) for a remote role in the United States. The CSR will handle inquiries via phone, email, chat, and other channels, enter information into CRM systems, and coordinate with health care professionals as needed.

The position emphasizes accuracy, courtesy, and timely responses, with duties including scheduling, cancellations, and ensuring high-quality customer interactions per SOPs and policies.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle inquiries across phone, email, chat, and other channels.
• Proficient with CRM and case-management systems.

Responsibilities

• Answer inbound calls and inquiries across channels following guidelines.
• Make outbound calls to remind customers of appointments when needed.
• Document all interactions in CRM/case-management systems accurately.

Skills

Customer service

CRM software

Multichannel support

Phone support

Communication

Tools

CRM system

Job description

Infinite Computer Solutions is seeking a Customer Service Agent (Representative) for a remote role in the United States. The CSR will handle inquiries via phone, email, chat, and other channels, enter information into CRM systems, and coordinate with health care professionals as needed.

The position emphasizes accuracy, courtesy, and timely responses, with duties including scheduling, cancellations, and ensuring high-quality customer interactions per SOPs and policies.