Remote Contract CSR — Healthcare Support

Beacon Hill; Philadelphia (Philadelphia County); Remoto; USD 20.000 - 29.000; Tempo pieno

Descrizione del lavoro

Beacon Hill is seeking a contract Customer Service Representative for a fully remote, temporary role in the healthcare sector. You will answer questions, support claims, benefits, enrollment, and portal access, and provide empathetic, solution-focused service.

Ideal candidates have a high school diploma, 2+ years in call center customer service, and familiarity with medical terminology. The position offers competitive hourly pay up to $18 and a supportive team environment.

Competenze

• 2+ years of customer service in a call center.
• Experience in healthcare settings is a plus.
• Ability to handle high-volume inquiries with professionalism.
• Clear communication and active listening.

Mansioni

• Handle customer inquiries related to claims, benefits, enrollment, member portal access, and ID cards
• Provide 5-star service with professionalism, empathy, and solution-oriented support
• Resolve member issues efficiently through clear communication and active listening
• Maintain a positive and respectful tone during all customer interactions
• Support the overall customer experience by upholding high service standards and team values

Conoscenze

Customer service

Call center

Healthcare knowledge

Professional communication

Formazione

High school diploma or GED

Descrizione del lavoro

Beacon Hill is seeking a contract Customer Service Representative for a fully remote, temporary role in the healthcare sector. You will answer questions, support claims, benefits, enrollment, and portal access, and provide empathetic, solution-focused service.

Ideal candidates have a high school diploma, 2+ years in call center customer service, and familiarity with medical terminology. The position offers competitive hourly pay up to $18 and a supportive team environment.