Remote Healthcare Coordinator — Full-Time, Long-Term

Socket.dev; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

100% remote

Long-term opportunity

Growth potential

Job summary

Socket.dev is seeking a Remote Healthcare Coordinator to deliver compassionate patient support, scheduling medical appointments, and coordinating services for patients, caregivers, and health plan members in a fast-paced remote environment.

The role emphasizes bilingual English-Russian communication, strong organizational skills, and the ability to manage multiple tasks while maintaining accuracy and professionalism during inbound and outbound communications.

Qualifications

• Proficient level of English (written and spoken).
• Proficient level of Russian (written and spoken).
• Previous experience in the Healthcare industry is a plus.
• Previous experience in customer service is required.
• Strong organizational and multitasking skills with attention to detail in a fast-paced environment.
• Ability to work under pressure and meet deadlines while maintaining accuracy and efficiency.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Out-of-the-box thinker with a highly adaptable, reliable, self-motivated, and confident approach.

Responsibilities

• Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email communications.
• Conduct outbound calls to patients and caregivers to schedule, confirm, and follow up on medical appointments.
• Manage inbound calls related to appointment coordination and patient support.
• Schedule, reschedule, and coordinate medical appointments based on patient and caregiver needs.
• Answer questions regarding appointment details, availability, timing, and related information.
• Provide updates regarding test result availability and expected turnaround times, when applicable.
• Maintain accurate and detailed records of customer interactions, appointments, and communications.
• Perform administrative and customer service support tasks as needed.
• Deliver professional and high-quality customer service to ensure patient and caregiver satisfaction.

Skills

English proficiency

Russian proficiency

Customer service

Organizational skills

Multitasking

Attention to detail

Communication skills

Tools

Microsoft Office

Job description

Socket.dev is seeking a Remote Healthcare Coordinator to deliver compassionate patient support, scheduling medical appointments, and coordinating services for patients, caregivers, and health plan members in a fast-paced remote environment.

The role emphasizes bilingual English-Russian communication, strong organizational skills, and the ability to manage multiple tasks while maintaining accuracy and professionalism during inbound and outbound communications.