Remote Healthcare Communicator — Inbound Support Specialist

Inizio Engage; Fort Washington (Montgomery County); Remote; USD 17,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Company holidays

Disability and life insurance

Maternity and paternity leave

Job summary

Inizio Engage is seeking a Customer Service Specialist to support a leading biotechnology client through inbound calls, delivering empathetic assistance and accurate information. You will follow scripts, manage multiple programs, and update databases with precision.

This role requires a Bachelor's degree or equivalent, inbound call center experience, and strong communication. You must handle HIPAA privacy, adapt to rotating shifts (8am–midnight, with occasional Saturdays), and maintain

Qualifications

• Inbound Call Center experience required.
• Excellent verbal, written, and listening communication skills.
• Ability to join frequent meetings and calls without disruption.
• Competency with a computer keyboard and mouse. Technically savvy.

Responsibilities

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and SOPs and HIPAA guidelines.
• Must safeguard patient privacy and confidentiality per HIPAA rules.

Skills

Inbound Call Center Experience

Excellent Verbal & Written Comm

HIPAA awareness

Tech-savvy

Organizational skills

Education

Bachelor’s degree or equivalent

Tools

CRM software

MS Office

Job description

Inizio Engage is seeking a Customer Service Specialist to support a leading biotechnology client through inbound calls, delivering empathetic assistance and accurate information. You will follow scripts, manage multiple programs, and update databases with precision.

This role requires a Bachelor's degree or equivalent, inbound call center experience, and strong communication. You must handle HIPAA privacy, adapt to rotating shifts (8am–midnight, with occasional Saturdays), and maintain