Remote Health Communications Specialist

Inizio Engage; Northern (KY); Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k) with company match

Disability insurance

Life insurance

Parental leave

Company holidays

Recognition programs

Career growth

Collaborative culture

Job summary

Inizio Engage is seeking full-time healthcare communicators to work from home across the United States, handling inbound calls from providers and patients on behalf of a top biotechnology client. You will maintain quality standards, collect program data, and communicate effectively while protecting patient privacy under HIPAA.

This role offers comprehensive benefits and growth opportunities within a collaborative team.

Qualifications

• Customer service or equivalent work experience preferred.
• Excellent verbal, written and listening communication skills.
• Ability to work independently and within a team.
• Strong competency with computer navigation and data entry while conversing with customers.
• Ability to join frequent meetings and calls without disruption.
• Pleasant telephone manner.
• Contact Center or Healthcare experience preferred.

Responsibilities

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following HIPAA guidelines.

Skills

Customer service

Communication

Teamwork

Data entry

Meetings

Telephone etiquette

Healthcare experience

Job description

Inizio Engage is seeking full-time healthcare communicators to work from home across the United States, handling inbound calls from providers and patients on behalf of a top biotechnology client. You will maintain quality standards, collect program data, and communicate effectively while protecting patient privacy under HIPAA.

This role offers comprehensive benefits and growth opportunities within a collaborative team.