Remote Healthcare Client Delivery Manager

R1 RCM, Inc.; Boise (ID); Remote; USD 65,000 - 117,000; Full time

Job summary

R1 RCM, Inc. is seeking a Client Delivery Manager to lead client delivery operations, coordinating service activities and ensuring delivery standards across healthcare clients.

You will act as the primary liaison between clients and internal teams, monitor KPIs, and prepare client-facing reports in Excel and Power BI to drive performance improvements. This remote USA role supports a diverse client base and collaborative team culture.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Minimum 5 years of experience in client delivery or healthcare revenue cycle management.
• Experience using KPIs, reporting, and data to drive client outcomes.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Lead client delivery operations and coordinate service activities.
• Serve as primary liaison between clients and internal teams.
• Monitor KPIs and prepare client-facing reports using Excel and Power BI.
• identify risks, address service gaps, and ensure exceptional client experience.
• Develop solutions aligned with client needs while maintaining service standards.

Skills

Client relationship

KPI analysis

Communication skills

Problem solving

Education

Bachelor’s degree preferred

Tools

Power BI

Excel

Job description

R1 RCM, Inc. is seeking a Client Delivery Manager to lead client delivery operations, coordinating service activities and ensuring delivery standards across healthcare clients.

You will act as the primary liaison between clients and internal teams, monitor KPIs, and prepare client-facing reports in Excel and Power BI to drive performance improvements. This remote USA role supports a diverse client base and collaborative team culture.