Remote Healthcare Call Center Representative

Lensa; Denver (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking empathetic individuals for the role of Remote Healthcare Call Center Representative. In this position, you will help customers navigate their healthcare coverage and answer inquiries with compassion and professionalism. The role offers flexibility within a supportive environment, and you will receive comprehensive training to ensure your success. With competitive pay and benefits starting from day one, this is an opportunity to make a meaningful impact while growing your career in customer service. Join a team that values individuality and is dedicated to making a difference!

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

Flexible Hours

Qualifications

• At least 6 months customer service experience required.
• Ability to complete mandatory paid training with 100% attendance.

Responsibilities

• Assist customers with healthcare-related inquiries.
• Manage 30-40 systems and handle 25-40 calls per day.

Skills

Customer Service

Communication Skills

Empathy

Punctuality

Dependability

Education

High School Diploma

GED

College Degree

Tools

Computer

Headset

Job description

Remote Healthcare Call Center Representative

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Conduent, is seeking professionals. Apply via Lensa today!

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to thrive, make a difference, and be part of a culture where individuality is valued.

Position: Remote Call Center Representative

We are looking for empathetic individuals passionate about helping others, capable of delivering comprehensive solutions for healthcare-related inquiries. As part of the Customer Experience team, you will assist customers with questions about their healthcare coverage. Our associates work in a supportive environment, and excellent customer service and communication skills are essential. Punctuality and dependability are key to our success.

The pay rate is $16.00 per hour.

Hours of Operation: Monday-Sunday, 8:00 AM - 10:00 PM EST. Flexibility to work any time within these hours, including weekends, is required.

Training Duration: 7 weeks classroom training plus 2 weeks nesting.

Benefits: Medical, dental, and vision coverage available from day one. Paid time off accrues after 180 days of employment.

Responsibilities include managing 30-40 systems and handling 25-40 calls per day, navigating multiple computer systems simultaneously, and maintaining a quiet, distraction-free workspace.

Sample questions you may handle:

• Overview of benefits enrolled in
• Status of submitted claims

Requirements:

• Complete customer service assessment & typing test successfully
• High school diploma, GED, or college degree
• At least 6 months customer service experience
• Ability to complete mandatory paid training with 100% attendance
• Successful background check

Equipment & Workspace:

• Company provides all equipment (computer, monitor, mouse, keyboard, headset, Ethernet cord, power cables)
• Home internet of at least 25 Mbps download and 10 Mbps upload speed (test via speedtest.googlefiber.net)
• Must connect computer directly to home modem via Ethernet (satellite or wireless internet not acceptable)
• Quiet, clutter-free workspace with no distractions during working hours

The application process takes less than 20 minutes, including profile setup, prescreen questions, typing test, and assessment.

Note: Currently not hiring in AK, CA, HI, MA, IL, MT, NY, WA, CT, and specific metro areas listed.

Join us to make a meaningful impact and grow professionally. Apply now!