EverWell - Customer Care Advocate (Remote, US)

EverCommerce; Denver (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Advocate, where you'll empower salon and spa businesses with exceptional support using SalonBiz software. This role is perfect for someone who thrives in a fast-paced environment, loves solving problems, and enjoys making a positive impact on customers' experiences. With the flexibility to work remotely, you'll be part of a diverse team dedicated to enhancing customer satisfaction. If you're ready to make someone's day and contribute to a dynamic company culture, this is the opportunity for you!

Benefits

Flexible work location

Health and wellness benefits

401k with match

Flexible time-off

Employee Stock Purchase Program

Student Loan Repayment Program

Qualifications

• 1+ years in customer service or technical support roles.
• Experience with SalonBiz software is a plus.

Responsibilities

• Support SalonBiz customers via calls, emails, and texts.
• Provide software training and technical support.

Skills

Customer Service

Technical Support

Problem Solving

Communication Skills

Critical Thinking

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

SalonBiz Software

Oracle SQL Developer

Job description

EverWell - Customer Care Advocate (Remote, US)

EverWell - Customer Care Advocate (Remote, US)

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EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

About The Job

We are looking for a Customer Care Advocate to focus on our SalonBiz Software. SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting. Its SaaS platform and support provides solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by PaySimple.

Nothing makes you feel better than making someone’s day or solving a customer’s problem. A fast-paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in on a complex issue and come up with a solution. You can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers. You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful.

What you’ll be doing:

• Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers
• Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful
• Software training for customers
• Mastering the SalonBiz solution to provide customers with guidance on how to best use our product
• Providing technical support, application installs specific to SalonBiz and learning Oracle SQL developer
• Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
• Reducing cancellations by solving problems and offering solutions to customers experiencing any issues
  
  

What You'll Bring.

• Minimum one-year related work experience in a similar role
• Some call centre or technical software experience
• Must be friendly, professional, and committed to creating long-term relationships with our customers
• Strong writing and phone skills.
• Critical thinker and a willingness to problem-solve
• A team player who performs well independently
• Ability to multitask, take direction and execute with precision
• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
• Experience using the SalonBiz software in a salon is a plus.
  
  

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – you will work 100% remotely.Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program
  
  

Compensation:

The target base compensation for this position is up to $18p/h USD per year in most US locations.Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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