Remote Health Program Enrollment Specialist

Optum; Dallas (TX); Remote; USD 25.000 - 44.000; Vollzeit

Zusammenfassung

Optum is hiring an Enrollment Specialist for a national remote role. You will enroll members in Health Management programs, manage inbound/outbound calls, and document recruitment activities in Aerial. The position is full-time with CST hours and virtual training from home.

Responsibilities include scheduling initial assessments with nurses or health coaches, following protocols, and navigating multiple systems to determine member eligibility and next steps.

Qualifikationen

• High School Diploma or GED required.
• 2+ years of general customer service experience.
• 6+ months of call center experience.
• Proficient with Microsoft Word and Excel.
• Willing to work full-time with evening CST hours.

Aufgaben

• Enroll members in Health Management programs and explain benefits.
• Make outbound calls to eligible members and handle inbound inquiries.
• Set up cases in Aerial and document recruitment activities.
• Schedule initial assessments with nurses or health coaches.

Kenntnisse

Customer service

Call center experience

Microsoft Word

Microsoft Excel

Ausbildung

High School Diploma / GED

Jobbeschreibung

Optum is hiring an Enrollment Specialist for a national remote role. You will enroll members in Health Management programs, manage inbound/outbound calls, and document recruitment activities in Aerial. The position is full-time with CST hours and virtual training from home.

Responsibilities include scheduling initial assessments with nurses or health coaches, following protocols, and navigating multiple systems to determine member eligibility and next steps.