Remote Health Enrollment Specialist

UnitedHealth Group; Dallas (TX); Remote; USD 25.000 - 44.000; Vollzeit

Zusammenfassung

UnitedHealth Group is seeking an Enrollment Specialist for a National Remote role. You will enroll members in Health Management programs, conduct assessments with nurses or health coaches, and handle inbound/outbound calls from members throughout the day.

The position is full-time with potential overtime and virtual training from home. You’ll work within a supportive team focused on improving health outcomes and ensuring program eligibility and enrollment.

Qualifikationen

• Minimum 2+ years of general customer service experience.
• 6+ months of experience working in a call center environment.
• Ability to create, edit, save, and send documents utilizing Microsoft Word and Microsoft Excel.
• Ability to work full-time (40 hours/week) Monday - Friday with 8-hour shift flexibility.

Aufgaben

• Apply knowledge/skills to activities that vary day to day.
• Demonstrate a moderate level of knowledge and skills in own function.
• Make outbound calls to members eligible for Health Management programs.
• Receive inbound calls to enroll members or provide customer service.
• Reference automated job aid tools to identify procedures when needed.
• Navigate between screens and platforms to research information.

Kenntnisse

General customer service

Call center experience

MS Word

MS Excel

Ausbildung

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

UnitedHealth Group is seeking an Enrollment Specialist for a National Remote role. You will enroll members in Health Management programs, conduct assessments with nurses or health coaches, and handle inbound/outbound calls from members throughout the day.

The position is full-time with potential overtime and virtual training from home. You’ll work within a supportive team focused on improving health outcomes and ensuring program eligibility and enrollment.