Remote Health Plan Support Specialist

Balance Staffing; Plantation (FL); Remote; USD 19.000 - 22.000; Teilzeit

Zusammenfassung

Balance Staffing is seeking a Healthcare Customer Service Representative to support health plan members and providers with benefits and coverage questions. This remote role requires handling inbound calls, researching plan information, resolving issues, and providing accurate, professional customer service.

The role includes documenting interactions in our systems and striving for timely resolutions. Training pay starts at $14.00/hour, increasing to $14.50/hour after training, with opportunities

Qualifikationen

• One of: healthcare-related experience (6 months) or strong customer service experience with phone/computer skills (1 year) or experience resolving customer issues (6 months) or office experience using phone/computer (6 months).

Aufgaben

• Assist health plan members and providers with benefits and coverage questions.
• Handle inbound calls; research account and plan information.
• Resolve issues with accurate, professional service and sound judgment.
• Document customer interactions in computer systems.

Kenntnisse

Customer service

Phone skills

Computer skills

Jobbeschreibung

Balance Staffing is seeking a Healthcare Customer Service Representative to support health plan members and providers with benefits and coverage questions. This remote role requires handling inbound calls, researching plan information, resolving issues, and providing accurate, professional customer service.

The role includes documenting interactions in our systems and striving for timely resolutions. Training pay starts at $14.00/hour, increasing to $14.50/hour after training, with opportunities