Remote Health IT Helpdesk Agent

NHS Ayrshire & Arran; West Virginia; Hybride; USD 31 000 - 40 000; Plein temps

Avantages offerts par ce poste

Life-work balance

NHS pension scheme

Annual salary progression

Annual leave 27 days + 8 public hols

NHS discounts

Résumé du poste

PSD Scotland, part of NHS Scotland, is seeking two DLI Helpdesk Agents to deliver high-quality user and technical support for the Turas platform. The role emphasizes excellent customer service, problem-solving, and clear communication in a fast-paced health and social care environment.

The positions are fixed-term or secondment until 31 March 2028, with remote-friendly and hybrid working arrangements across Scotland.

Qualifications

• Experience in a busy customer service environment.
• Ability to diagnose and resolve user issues with minimal supervision.
• Strong communication skills, both verbal and written.

Responsabilités

• Provide user and technical support for the Turas platform to health and social care professionals and the public.
• Deliver excellent customer service and resolve issues to final satisfaction, within agreed SLAs.

Connaissances

Fast-paced service

Problem solving

Attention to detail

Clear communication

Integrity and empathy

Initiative and self-management

Description du poste

PSD Scotland, part of NHS Scotland, is seeking two DLI Helpdesk Agents to deliver high-quality user and technical support for the Turas platform. The role emphasizes excellent customer service, problem-solving, and clear communication in a fast-paced health and social care environment.

The positions are fixed-term or secondment until 31 March 2028, with remote-friendly and hybrid working arrangements across Scotland.