Remote Health Insurance Support Agent

Morley; Kentucky; On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Full-time

Benefits

Paid time off

Training provided

Leadership program

Team environment

Job summary

Morley is seeking a remote customer service professional to assist Alabama residents in a full-time, work-from-home capacity. The role focuses on health insurance questions, benefits, eligibility, and payments, handled through phone and email with a courteous, patient approach.

Training is provided and the environment emphasizes consistency and reliability. Expect a steady workload, monitored calls for quality, and scheduling assigned with limited flexibility.

Qualifications

• Clear written and verbal communication is required.
• Ability to review in-depth info and reach logical conclusions.
• Basic math skills for payment questions.
• Empathy and dependability are essential.
• Strong listening, organization, multitasking and time management.
• Ability to work in a changing environment.
• Basic computer skills including Microsoft Office.

Responsibilities

• Handle health insurance questions from customers via phone and email.
• Provide accurate information to customers, managers and clients.
• Create and send status updates or service recovery communications.
• Route or escalate inquiries when needed.
• Explain policies, procedures and benefit details.
• Document each interaction clearly in the tracking system.
• Maintain a positive and upbeat attitude during conversations.

Skills

Clear communication

Empathy

Active listening

Multitasking

Time management

Basic math

Computer skills

Typing 30+ WPM

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley is seeking a remote customer service professional to assist Alabama residents in a full-time, work-from-home capacity. The role focuses on health insurance questions, benefits, eligibility, and payments, handled through phone and email with a courteous, patient approach.

Training is provided and the environment emphasizes consistency and reliability. Expect a steady workload, monitored calls for quality, and scheduling assigned with limited flexibility.