Remote Health Benefits Advisor

Morley Companies, Inc.; Alabama; Remote; USD 19,286 - 27,552; Full time

Benefits offered by this job

Full-time role with benefits

Paid time off

Training provided

Leadership development program

Team environment with experienced Cow

Job summary

Morley Companies, Inc. is seeking a remote, full-time customer service associate based in Alabama to handle health insurance inquiries by phone and email. The role emphasizes empathy, accuracy and professional communication in a structured contact center.

You will navigate multiple systems, document interactions, and follow set schedules. The position offers benefits, paid time off, training and growth opportunities in a supportive team environment.

Qualifications

• Clear written and verbal communication
• Empathy and dependability
• Ability to manage multiple tasks while maintaining accuracy
• Experience with phone and email customer service
• Basic computer literacy and MS Office proficiency
• Typing speed 30+ WPM

Responsibilities

• Research and answer questions about benefits, eligibility and payments.
• Provide accurate information to customers and managers.
• Create and send status updates or service communications.
• Route or escalate inquiries as needed.
• Explain policies and benefit details clearly.
• Document each interaction in the tracking system.
• Handle inbound/outbound calls and emails with a positive attitude.

Skills

Clear communication

Empathy

Multi-tasking

Phone & email handling

Attention to detail

Basic math

Microsoft Office

Education

High school diploma or equivalent

Job description

Morley Companies, Inc. is seeking a remote, full-time customer service associate based in Alabama to handle health insurance inquiries by phone and email. The role emphasizes empathy, accuracy and professional communication in a structured contact center.

You will navigate multiple systems, document interactions, and follow set schedules. The position offers benefits, paid time off, training and growth opportunities in a supportive team environment.