Remote Health Insurance Support Advisor

Morley; Indiana (PA); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Full-time benefits

Paid time off

Training provided

Leadership development program

Team environment

Job summary

Morley is seeking a remote, entry-level customer service professional based in Alabama. This full-time role handles health insurance questions via phone and email, requiring empathy, accuracy and strong communication.

You’ll work in a structured contact center, using multiple systems to resolve inquiries while maintaining professionalism. Compensation starts at $14 per hour, with benefits, paid time off, training and a leadership development program.

Qualifications

• Must pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 2+ years of customer service experience.

Responsibilities

• Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues
• Provide accurate information to customers, managers and clients
• Create and send status updates or service recovery communications
• Route or escalated inquiries when needed
• Explain policies, procedures and benefit details
• Document each interaction clearly in the tracking system
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Skills

Clear communication

Empathy

Active listening

Time management

Microsoft Office

Typing 30+ wpm

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley is seeking a remote, entry-level customer service professional based in Alabama. This full-time role handles health insurance questions via phone and email, requiring empathy, accuracy and strong communication.

You’ll work in a structured contact center, using multiple systems to resolve inquiries while maintaining professionalism. Compensation starts at $14 per hour, with benefits, paid time off, training and a leadership development program.