Remote Health Insurance Support Advisor - Entry Level

Morley; Kentucky; On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Benefits

Training provided

Paid time off

Leadership development

Job summary

Morley is hiring for a remote customer service role focused on health insurance inquiries in Wisconsin. You will handle benefits, eligibility and payments via phone and email, while navigating multiple systems and maintaining empathy and professionalism.

Pay starts at $14 per hour. The role offers full-time hours, benefits, paid time off and training. Candidates must be able to work a consistent schedule and participate in a structured contact center environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience.
• Availability within operating hours; shifts may vary.
• Reliable attendance and ability to follow a set schedule.

Responsibilities

• Research and answer questions about benefits, eligibility, payments
• Provide accurate information to customers, managers and clients
• Create and send status updates or service recovery communications
• Route or escalate inquiries when needed
• Explain policies and benefit details
• Document each interaction clearly in the system
• Offer timely solutions via calls, emails and chats

Skills

Clear communication

Empathy

Active listening

Multitasking

Microsoft Office

Typing 30+ WPM

Remote work

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morley is hiring for a remote customer service role focused on health insurance inquiries in Wisconsin. You will handle benefits, eligibility and payments via phone and email, while navigating multiple systems and maintaining empathy and professionalism.

Pay starts at $14 per hour. The role offers full-time hours, benefits, paid time off and training. Candidates must be able to work a consistent schedule and participate in a structured contact center environment.