Remote Health Insurance Call Center Agent - Bilingual

SGS Consulting; Elm (PA); Remote; USD 30,000 - 42,000; Full time

Job summary

SGS Consulting in Elm, PA is seeking a responsive Customer Service Representative to handle inbound calls about claims status, eligibility, and benefits. You will use a proficient computer setup and be trained on the Avaya system, with a strong emphasis on professionalism and empathy in a high-energy, high-volume environment.

Bilingual Spanish candidates are welcome and encouraged to apply. The role requires high school diploma and prior customer service or call center experience, with shifts

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service is required.
• Call center experience preferred.
• Must be able to work 8:00AM-8:00PM shifts.

Responsibilities

• Handle inbound calls including claims status, eligibility, and benefits.
• Trained on Avaya system; adhere to work-from-home policy.
• Maintain professionalism and empathy in a high-energy, high-volume environment.

Skills

Inbound call handling

Customer service experience

Bilingual Spanish

Professional communication

Education

High School Diploma

Job description

SGS Consulting in Elm, PA is seeking a responsive Customer Service Representative to handle inbound calls about claims status, eligibility, and benefits. You will use a proficient computer setup and be trained on the Avaya system, with a strong emphasis on professionalism and empathy in a high-energy, high-volume environment.

Bilingual Spanish candidates are welcome and encouraged to apply. The role requires high school diploma and prior customer service or call center experience, with shifts