Customer Service Representatives

SGS Consulting; Elm (PA); Remote; USD 30,000 - 42,000; Full time

Job summary

SGS Consulting in Elm, PA is seeking a responsive Customer Service Representative to handle inbound calls about claims status, eligibility, and benefits. You will use a proficient computer setup and be trained on the Avaya system, with a strong emphasis on professionalism and empathy in a high-energy, high-volume environment.

Bilingual Spanish candidates are welcome and encouraged to apply. The role requires high school diploma and prior customer service or call center experience, with shifts

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service is required.
• Call center experience preferred.
• Must be able to work 8:00AM-8:00PM shifts.

Responsibilities

• Handle inbound calls including claims status, eligibility, and benefits.
• Trained on Avaya system; adhere to work-from-home policy.
• Maintain professionalism and empathy in a high-energy, high-volume environment.

Skills

Inbound call handling

Customer service experience

Bilingual Spanish

Professional communication

Education

High School Diploma

Job description

Job Responsibilities

• Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
• Bilingual Spanish speaking candidates are welcome and encouraged to apply
• This is a high energy role and requires individuals who can adapt to changes quickly
• Will work in a fast-paced environment
• Must have empathy and the ability to control conversation/call
• High school/GED required
• Must have customer service experience
• Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
• Soft skills are very important to this role and require a level of professionalism and caring.
• Attendance is critical. You should plan not to miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
• Must be able to work any shift between 8:00AM - 8:00PM
• Must be open to working the 11:30AM - 8:00PM shift, which is a daily shift
• Professional behavior, on camera training and adherence to the current Work from Home policy is required.
• Work from home is not a substitute for child-care or elder care. You must be on camera and an active participant in the class.
• Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phone.

Skills

• Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required. ;
• Will take both Member and Provider calls.
• Must have customer service experience.
• Soft skills are very important to this role and require a level of professionalism and caring.

Education/Experience

• High School Diploma