Customer Service Representatives

SGS Consulting; Philadelphia (Philadelphia County); Remote; USD 20,664,000 - 27,552,000; Full time

Job summary

SGS Consulting seeks a customer-focused specialist to handle inbound Member and Provider calls, including claims status, eligibility, and benefits information. You will be trained on the Avaya system; bilingual Spanish candidates are welcome to apply.

Attendance is critical during training, and the role requires empathy and strong communication in a high-energy, fast-paced environment. High school diploma required with customer service experience; call center experience is a plus, as is the

Qualifications

• High School Diploma is required.
• Customer service experience is preferred.
• Bilingual Spanish candidates are encouraged to apply.
• Call center experience is preferred (high call volume).
• Soft skills are important; professionalism and caring are expected.
• Attendance is critical; plan to miss no time during training.

Responsibilities

• Handle inbound calls (claims status, eligibility, and benefits).
• Take both Member and Provider calls.
• Adapt to changes in a fast-paced environment; maintain empathy and control of conversation.

Skills

Customer service experience

Bilingual Spanish

Soft skills

Education

High School Diploma

Tools

Avaya system

Job description

Job Responsibilities:

• Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required.
• Will take both Member and Provider calls.
• Will be trained on the Avaya system.Bilingual Spanish speaking candidates are welcome and encouraged to applyThis is a high energy role and requires individuals who can adapt to changes quicklyWill work in a fast-paced environmentMust have empathy and the ability to control conversation/callHigh school/GED requiredMust have customer service experienceCall center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)Soft skills are very important to this role and require a level of professionalism and caring.
• Attendance is critical.
• You should plan not to miss any time during the first three months of the assignment due to the pace of the training class.
• Missing three days of training could result in immediate termination.
• Must be able to work any shift between 8:00AM - 8:00PMMust be open to working the 11:30AM - 8:00PM shift, which is a daily shiftProfessional behavior, on camera training and adherence to the current Work from Home policy is required.Work from home is not a substitute for child-care or elder care.
• You must be on camera and an active participant in the class.
• Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phone.

Skills:

• Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required. ;Will take both Member and Provider calls.
• Must have customer service experience.
• Soft skills are very important to this role and require a level of professionalism and caring.

Education/Experience:

High School Diploma