Remote Health Care Customer Service Specialist

North Memorial Health; Robbinsdale (MN); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Adoption assistance

Child care discount

Tuition reimbursement

Fitness center access

Job summary

North Memorial Health is seeking a Customer Service Representative to deliver exceptional customer service in a call-center like setting. You will work with the clinic care team to manage phone contacts, registrations, scheduling, and call routing to meet or exceed expectations.

The role emphasizes proactive problem solving to ensure One Call One Resolution and smooth handoffs when needed. Requirements include a high school diploma, 1 year of customer service, and typing 35+ WPM.

Qualifications

• 1 year of customer service experience required.
• Minimum of 6 months scheduling or registration experience preferred.
• Call center experience preferred.
• Typing speed 35+ WPM required.
• Experience in health care setting preferred.
• Understanding of HIPAA.
• Independent problem-solving skills.
• Skilled in MS Office products.

Responsibilities

• Provide unmatched customer service in a call-center like environment.
• Partner with clinic care team by managing phone contact and delivering customer-centered services.
• Handle registration, scheduling and call routing/navigating to ensure efficient operations.
• Aim for One Call One Resolution or a smooth handoff when appropriate.

Skills

Customer service

Multi-tasking

Typing 35+ WPM

HIPAA knowledge

Education

High School diploma or equivalent

Tools

MS Office

Job description

North Memorial Health is seeking a Customer Service Representative to deliver exceptional customer service in a call-center like setting. You will work with the clinic care team to manage phone contacts, registrations, scheduling, and call routing to meet or exceed expectations.

The role emphasizes proactive problem solving to ensure One Call One Resolution and smooth handoffs when needed. Requirements include a high school diploma, 1 year of customer service, and typing 35+ WPM.