Customer Service Representative

North Memorial Health; Robbinsdale (MN); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Adoption assistance

Child care discount

Tuition reimbursement

Fitness center access

Job summary

North Memorial Health is seeking a Customer Service Representative to deliver exceptional customer service in a call-center like setting. You will work with the clinic care team to manage phone contacts, registrations, scheduling, and call routing to meet or exceed expectations.

The role emphasizes proactive problem solving to ensure One Call One Resolution and smooth handoffs when needed. Requirements include a high school diploma, 1 year of customer service, and typing 35+ WPM.

Qualifications

• 1 year of customer service experience required.
• Minimum of 6 months scheduling or registration experience preferred.
• Call center experience preferred.
• Typing speed 35+ WPM required.
• Experience in health care setting preferred.
• Understanding of HIPAA.
• Independent problem-solving skills.
• Skilled in MS Office products.

Responsibilities

• Provide unmatched customer service in a call-center like environment.
• Partner with clinic care team by managing phone contact and delivering customer-centered services.
• Handle registration, scheduling and call routing/navigating to ensure efficient operations.
• Aim for One Call One Resolution or a smooth handoff when appropriate.

Skills

Customer service

Multi-tasking

Typing 35+ WPM

HIPAA knowledge

Education

High School diploma or equivalent

Tools

MS Office

Job description

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About This Position

The Customer Service Representative provides unmatched customer service to North Memorial customers and staff, in a call‑center like environment. The Customer Service Representative works as a partner of the clinic care team by managing phone contact to provide customers with proficient, customer‑centered services that meets or exceeds expectations. The Customer Service Representative is accountable for various functions related to the efficient operation of registration, scheduling, and call routing/navigating. Proactive problem solving in order to ensure One Call One Resolution or soft handoff when appropriate.

Education

• High School diploma or equivalent (GED) required.

Experience

• 1 year customer service experience required.
• Minimum of 6 months scheduling experience and/or registration experience preferred.
• Call center experience preferred.
• Ability to multi-task.
• Typing test minimum 35+ WPM required.
• Experience in health care setting preferred.
• Understanding of HIPAA
• Independent problem‑solving skills.
• Skilled in MS Office products

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Days 8 hours

Weekend Requirement: None

Call Requirement: None

Remote or On-site: Remote MN or WI

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N11 $21.54

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position