Remote Patient Experience Specialist

Talentify

Robbinsdale (MN)

Remote

USD 24,000 - 35,000

Full time

14 days+

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Job summary

North Memorial Health is seeking a Customer Service Representative to work remotely from MN/WI with Robbinsdale, MN location considerations. The role focuses on delivering high-quality customer service through phone interactions, scheduling, and registration support within a clinic care team environment.

Required to have a High School diploma or GED, 1 year of customer service experience, and strong typing (35+ WPM).

Qualifications

High School diploma or equivalent (GED) required.
1 year customer service experience required.
Minimum of 6 months scheduling experience and/or registration experience preferred.
Call center experience preferred.
Ability to multi-task.
Typing test minimum 35+ WPM required.
Experience in health care setting preferred.
Understanding of HIPAA
Independent problem-solving skills.
Skilled in MS Office products

Responsibilities

Provides unmatched customer service to North Memorial Health customers and staff in a call-center like environment.
Works as a partner of the clinic care team by managing phone contact to provide customer-centered services that meet or exceed expectations.
Is accountable for registration, scheduling, and call routing/navigating operations.
Performs proactive problem solving to ensure One Call One Resolution or soft handoff when appropriate.