Remote Health Care Coordinator & Navigator

Q Point Health LLC; Yorktown (VA); Remote; USD 40,000 - 60,000; Full time

Job summary

Equality Health is seeking a Care Specialist to deliver supportive care within a remote, non-exempt full-time role. You will work with a multidisciplinary Clinical Operations team to identify barriers to self-care and navigation of the healthcare system, primarily in your assigned market.

You will conduct health assessments, assist with scheduling, and coordinate with providers and community resources to improve patient outcomes while maintaining confidentiality and professionalism.

Qualifications

• Associate degree in healthcare or related field.
• Minimum two years in a healthcare-related role.
• Proficiency with Microsoft Office and web-based technologies.
• Basic Excel skills (pivot tables, formulas).
• Flexible schedule within assigned market hours.
• Bilingual preferred.

Responsibilities

• Conduct outbound calls to members, perform health assessments, identify care needs and eligibility for programs.
• Support patients with barriers to care, including scheduling and locating community resources.
• Collaborate with patients, providers, referral coordinators, and staff; document activities.
• Communicate availability of care coordination services to patients and caregivers.
• Screen for physical and behavioral health needs and refer to appropriate professionals.
• Provide data to providers, patients, and families to support care decisions.

Skills

Bilingual

Problem solving

Independent work

Customer service

Education

Associate’s degree in Healthcare

Tools

Microsoft Office

Excel

Job description

Equality Health is seeking a Care Specialist to deliver supportive care within a remote, non-exempt full-time role. You will work with a multidisciplinary Clinical Operations team to identify barriers to self-care and navigation of the healthcare system, primarily in your assigned market.

You will conduct health assessments, assist with scheduling, and coordinate with providers and community resources to improve patient outcomes while maintaining confidentiality and professionalism.