Remote Head of Platform Engineering, AI/ML & Security

Supportiv; United States; Remote; USD 205,000 - 225,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

401(k) match

Paid time off

In-person team gatherings

Job summary

Supportiv is seeking a senior engineering leader to set the technology direction and oversee a platform enabling peer support and resource navigation. You will lead a team of 8+ across product engineering, AI/ML, and infrastructure, and collaborate with partners to support enterprise, health plan, and consumer growth.

You will also represent engineering and security in discussions with customers and partners.

Qualifications

• Hands-on engineering leadership with strong technical credibility.
• Experience with security-sensitive systems and healthcare compliance (HIPAA, SOC 2, FedRAMP).
• Strong knowledge of distributed systems, real-time messaging, API design, data modelling.
• Experience with cloud infrastructure at scale, Kubernetes, IaC, CI/CD, observability.
• Fluency in Python and modern backend technologies.
• Bachelor's degree in CS or related field; advanced degree preferred.

Responsibilities

• Own engineering strategy and delivery across platform, AI/ML systems, and infrastructure.
• Lead and develop an 8+ member team with strong security, reliability, and responsible AI practices.
• Partner with clinical, security, customer success, and business leaders on platform evolution.
• Lead customer-facing technical reviews, architecture discussions, and security conversations during sales/renewals.
• Guide development of advanced language-model experiences and real-time support capabilities.
• Manage cloud architecture, costs, observability, and infrastructure practices.

Job description

Supportiv is seeking a senior engineering leader to set the technology direction and oversee a platform enabling peer support and resource navigation. You will lead a team of 8+ across product engineering, AI/ML, and infrastructure, and collaborate with partners to support enterprise, health plan, and consumer growth.

You will also represent engineering and security in discussions with customers and partners.