Head of Engineering

Supportiv; United States; Remote; USD 205,000 - 225,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

401(k) match

Paid time off

In-person team gatherings

Job summary

Supportiv is seeking a senior engineering leader to set the technology direction and oversee a platform enabling peer support and resource navigation. You will lead a team of 8+ across product engineering, AI/ML, and infrastructure, and collaborate with partners to support enterprise, health plan, and consumer growth.

You will also represent engineering and security in discussions with customers and partners.

Qualifications

• Hands-on engineering leadership with strong technical credibility.
• Experience with security-sensitive systems and healthcare compliance (HIPAA, SOC 2, FedRAMP).
• Strong knowledge of distributed systems, real-time messaging, API design, data modelling.
• Experience with cloud infrastructure at scale, Kubernetes, IaC, CI/CD, observability.
• Fluency in Python and modern backend technologies.
• Bachelor's degree in CS or related field; advanced degree preferred.

Responsibilities

• Own engineering strategy and delivery across platform, AI/ML systems, and infrastructure.
• Lead and develop an 8+ member team with strong security, reliability, and responsible AI practices.
• Partner with clinical, security, customer success, and business leaders on platform evolution.
• Lead customer-facing technical reviews, architecture discussions, and security conversations during sales/renewals.
• Guide development of advanced language-model experiences and real-time support capabilities.
• Manage cloud architecture, costs, observability, and infrastructure practices.

Job description

Role overview

Set technology direction and lead engineering execution for a platform that provides peer support and resource navigation, handling sensitive mental health information. The role leads a team of 8 or more across product engineering, AI/ML, and infrastructure, while working with cross-functional partners to support enterprise, health plan, and consumer growth. It also represents engineering and security directly in customer and partner discussions.

Responsibilities

• Own engineering strategy and delivery across the platform, AI/ML systems, and infrastructure.
• Lead and develop an engineering team of 8 or more, establishing strong security, compliance, reliability, and responsible AI practices.
• Partner with clinical, security, customer success, and business leaders on platform evolution and deployments.
• Lead customer-facing technical reviews, architecture discussions, and security and compliance conversations during sales and renewals.
• Guide development of more advanced language-model experiences and real-time support capabilities.
• Manage cloud architecture, costs, observability, and infrastructure practices across engineering.

Requirements

• Hands-on engineering leadership with strong technical credibility and a builder's approach.
• Experience with security-sensitive systems and healthcare compliance, including HIPAA, SOC 2, and FedRAMP; the source identifies these frameworks but does not specify a required level of experience.
• Strong knowledge of distributed systems, real-time messaging, API design, data modeling, and websockets.
• Experience with cloud infrastructure at scale, Kubernetes, infrastructure as code, CI/CD, and production observability.
• Fluency in Python and modern backend technologies.
• Bachelor's degree in computer science or a related technical field; an advanced degree is preferred.
• Ability to work with customers and cross-functional teams on technical and security topics.

Nice to have

• Experience integrating with government programs or agencies.
• Publications, open-source work, or patents in AI/ML, security, or health technology.

Benefits and work setup

• Fully remote within US time zones.
• Target base salary of $205,000-$225,000 and meaningful equity.
• Health, vision, and dental benefits; full-time US-based employees also receive a vested 401(k) match.
• Generous paid time off, company-wide breaks, and in-person team gatherings.