Remote Head of Customer Education & Certification

Purple Squirrel Enterprises; Oregon; Ibrido; USD 115.000 - 125.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% medical coverage

Flexible PTO

Remote-friendly environment

Annual bonus

Descrizione del lavoro

Purple Squirrel Enterprises is partnering with a health tech SaaS client to recruit a Head of Customer Education. This remote, U.S.-based role includes up to 20% travel and potential title changes.

You will own training and certification across the customer base, modernize with a new LMS, and scale through a self-service onboarding model. You will build a small, capable team, design role-based curricula, and partner with Product and Engineering to craft in-platform learning experiences.

Competenze

• 5+ years in customer education or learning & development in healthcare SaaS.
• Hands-on in creating training materials, guides, videos, and self-serve resources.
• Experience delivering structured training sessions both in person and virtually.
• Experience selecting and implementing an LMS or similar platform.
• Designing certification programs with pass standards and recertification models.
• Proven ability to design and run a train-the-trainer program.
• Leadership experience, with about a year of people management.

Mansioni

• Lead role-based onboarding for new customers across care settings.
• Deliver live virtual and in-person training tailored to audience.
• Build and manage modular curriculum spanning foundational to advanced topics.
• Create and govern end-user assessments and digital badges.
• Own LMS strategy and data governance for scalable training.
• Design train-the-trainer programs and mentor customer super users.
• Align training outcomes with metrics like NRR, CSAT and health scores.

Conoscenze

Customer education

Training materials

LMS management

Certifications & assessments

Train-the-trainer

Cross-functional collaboration

HIPAA awareness

Strumenti

LMS

Descrizione del lavoro

Purple Squirrel Enterprises is partnering with a health tech SaaS client to recruit a Head of Customer Education. This remote, U.S.-based role includes up to 20% travel and potential title changes.

You will own training and certification across the customer base, modernize with a new LMS, and scale through a self-service onboarding model. You will build a small, capable team, design role-based curricula, and partner with Product and Engineering to craft in-platform learning experiences.