Head of Enterprise Customer Education (Remote)

Ladders; United States; À distance; USD 195 000 - 210 000; Plein temps

Avantages offerts par ce poste

Define customer education strategy

Company-wide visibility

Impact on adoption and renewal

Experiential learning culture

Résumé du poste

Ladders is seeking a Director of Customer Education to lead strategy and execution of customer education programs driving adoption, readiness and long-term success. You will build scalable learning experiences for enterprise customers and partners, working across Customer Success, Product, Marketing and Support.

Remote role with high visibility and direct impact on onboarding, product launches and renewal outcomes. Lead a growing team and shape the education function across the organization.

Qualifications

• 5–8+ years in customer education, enablement, instructional design, or customer success at a B2B SaaS company.
• Experience building education functions from scratch.
• Hands-on scripting videos, designing assessments, and leading webinars.
• Connect education initiatives to measurable business outcomes; familiarity with AI in educational content.
• Strong cross-functional collaboration with Customer Success, Product, Marketing, and Support.
• Experience with enterprise-level customer training programs.

Responsabilités

• Build and maintain a comprehensive education library, including onboarding pathways and user guides.
• Oversee education initiatives for product launches and ensure internal readiness across teams.
• Develop certification paths for customers and partners to support successful implementation.
• Segment education delivery based on account needs and launch requirements.
• Measure program effectiveness and iterate based on defined metrics and outcomes.
• Scale the education function by building and leading a team as the program grows.

Connaissances

Customer education

Instructional design

Cross-functional collaboration

Video scripting

Developing certification paths

Measurable outcomes

Webinars

AI in education

Description du poste

Ladders is seeking a Director of Customer Education to lead strategy and execution of customer education programs driving adoption, readiness and long-term success. You will build scalable learning experiences for enterprise customers and partners, working across Customer Success, Product, Marketing and Support.

Remote role with high visibility and direct impact on onboarding, product launches and renewal outcomes. Lead a growing team and shape the education function across the organization.