Remote HCBS Eligibility & Care Coordination Specialist

State of Missouri; Missouri; Remote; USD 42,000 - 56,000; Full time

Job summary

State of Missouri seeks an HCBS program support professional to determine eligibility and initiate referrals while coordinating with a multidisciplinary team. You will conduct phone interviews, review data, and ensure accurate documentation to support seniors and adults with disabilities remaining in their homes.

The role offers telecommuting-eligible flexibility with a Missouri base location. Strong communication, attention to detail, and customer service experience are essential for success.

Qualifications

• Bachelor’s Degree or higher level degree from an accredited college or university (substitutions may be allowed).
• Strong interviewing and communication skills.
• Keen to detail and documentation.
• Prior experience with customer service, call centers, and working with the elderly or persons with disabilities is preferred.
• Technology proficiency.

Responsibilities

• Lead phone interviews to gather pertinent information to initiate service referrals and change requests.
• Determine preliminary MO HealthNet and HCBS programmatic eligibility.
• Review, monitor, and update information in various electronic systems and databases.
• Coordinate with a blended team of professionals to ensure quality care.
• Provide objective and accurate documentation.
• Classify and generate actions for multiple HCBS teams.
• Serve with exceptional professionalism in a contact center environment.

Skills

Interviewing

Communication

Customer service

Tech proficiency

Education

Bachelor’s Degree or higher

Job description

State of Missouri seeks an HCBS program support professional to determine eligibility and initiate referrals while coordinating with a multidisciplinary team. You will conduct phone interviews, review data, and ensure accurate documentation to support seniors and adults with disabilities remaining in their homes.

The role offers telecommuting-eligible flexibility with a Missouri base location. Strong communication, attention to detail, and customer service experience are essential for success.