Remote HAM Activations & ServiceNow Specialist

Kentro; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

Kentro is hiring a HAM Activations Specialist to support the VA ESOM contract. This role is remote within the United States and will primarily work during Eastern Time hours, building and maintaining ServiceNow reports and dashboards to support the Activations team.

The position requires strong data analysis, risk identification, and the ability to develop leadership-ready presentations. You will also update SOPs, knowledge articles, and guide documentation while covering technician duties as

Qualifications

• Bachelor's degree in a related field; 8 years substitution allowed.
• 5+ years in data analysis identifying trends and risks.
• 2+ years writing SOPs or knowledge articles.
• Experience with ServiceNow or similar platforms.
• Ability to build clear leadership presentations.
• Experience supporting clients, technicians, or field operations.
• Experience in large, regulated federal or federal-adjacent organizations.
• Strong written and verbal communication.
• MS Office (Word, Excel, PowerPoint) proficiency.

Responsibilities

• ServiceNow Reporting & Dashboards: Build, maintain, and enhance ServiceNow reports and dashboards to meet ongoing needs.
• Data Analysis & Risk Identification: Analyze ServiceNow data to identify inconsistencies, gaps, and risks.
• Leadership Briefing Support: Develop leadership presentations and help the Director prepare concise briefings.
• Activations Documentation & Knowledge Management: Update SOPs and knowledge articles; identify gaps and create new materials.
• Technician Coverage: Serve as a floater to cover technician responsibilities during absences and maintain core process knowledge.

Skills

Bachelor's degree

Data analysis

SOPs Writing

ServiceNow

Presentations

Client Support

Federal Experience

Communication

MS Office

ServiceNow CSA

Education

Bachelor's degree in related field

Tools

ServiceNow

HAM Pro

Hardware Asset Workspace

MS Office

Job description

Kentro is hiring a HAM Activations Specialist to support the VA ESOM contract. This role is remote within the United States and will primarily work during Eastern Time hours, building and maintaining ServiceNow reports and dashboards to support the Activations team.

The position requires strong data analysis, risk identification, and the ability to develop leadership-ready presentations. You will also update SOPs, knowledge articles, and guide documentation while covering technician duties as