Remote Haeger PEM Service Technician

PennEngineering®; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

PennEngineering is hiring a Haeger/PEM Service Technician to support Haeger and PEMserter machines and provide in-field and remote technical service. You will work across hydraulic, pneumatic, and electronic systems, troubleshooting and servicing components and assemblies.

The role emphasizes customer interaction, documentation, and training of distributors, with strong emphasis on safety, professionalism, and collaboration. Travel and on-site support are key aspects of the position.

Qualifications

• High School diploma or equivalent.
• 2–5 years in a customer service role, ideally within a manufacturing or industrial environment.
• Strong interpersonal and written/verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Capable of working independently as well as in a collaborative team environment.

Responsibilities

• Provides technical support on all Haeger and PEMserter machines, tooling, and components via telephone, electronic communication, and in the field as required.
• Assembles machines and sub-assemblies according to drawings and BOM, following prints and schematics.
• Tests components and final assemblies to ensure proper and standard functions.
• Travels to customer locations to perform commissioning and service calls on Haeger and PEMserter products as needed.
• Generates service documentation and delivers training to distributors and representatives as required.

Skills

Customer service

Interpersonal communication

Multitasking

Team collaboration

Written communication

Education

High School diploma

Tools

Microsoft Office

Job description

PennEngineering is hiring a Haeger/PEM Service Technician to support Haeger and PEMserter machines and provide in-field and remote technical service. You will work across hydraulic, pneumatic, and electronic systems, troubleshooting and servicing components and assemblies.

The role emphasizes customer interaction, documentation, and training of distributors, with strong emphasis on safety, professionalism, and collaboration. Travel and on-site support are key aspects of the position.