Service Technician

PennEngineering®; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

PennEngineering is hiring a Haeger/PEM Service Technician to support Haeger and PEMserter machines and provide in-field and remote technical service. You will work across hydraulic, pneumatic, and electronic systems, troubleshooting and servicing components and assemblies.

The role emphasizes customer interaction, documentation, and training of distributors, with strong emphasis on safety, professionalism, and collaboration. Travel and on-site support are key aspects of the position.

Qualifications

• High School diploma or equivalent.
• 2–5 years in a customer service role, ideally within a manufacturing or industrial environment.
• Strong interpersonal and written/verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Capable of working independently as well as in a collaborative team environment.

Responsibilities

• Provides technical support on all Haeger and PEMserter machines, tooling, and components via telephone, electronic communication, and in the field as required.
• Assembles machines and sub-assemblies according to drawings and BOM, following prints and schematics.
• Tests components and final assemblies to ensure proper and standard functions.
• Travels to customer locations to perform commissioning and service calls on Haeger and PEMserter products as needed.
• Generates service documentation and delivers training to distributors and representatives as required.

Skills

Customer service

Interpersonal communication

Multitasking

Team collaboration

Written communication

Education

High School diploma

Tools

Microsoft Office

Job description

Position Summary

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

PennEngineering is seeking a motivated, excited individual to be a part of the Haeger/PEM Team. As the Haeger PEM Service Technician at PennEngineering, you’ll collaborate with teams that do truly amazing things. Join us as we build the future in Manufacturing and Engineering!

Perks And Benefits

• Medical & Employer Paid: Dental and Vision
• Parental Leave
• 401k and Employer Match
• Paid time off and holidays
• Tuition reimbursement
• Paid On the Job Training
• Performance incentive bonuses
• Community Volunteering
• Talent Referral Bonus Program
• Employee Centric Culture
• Company Provided Technology

What You Will Do

This position is responsible for providing technical support on all models of Haeger and PEMserter machines, tooling, and components utilizing skills and experience in hydraulic, pneumatic, and electronic assembly. This position provides technical service support to the customer via telephone, electronic communication, and in the field as required.

• Performs the job of Haeger / PEMSERTER Service Technician in its entirety with a minimum of supervision.
• Follows prints, schematics, instructions, and internal documents to assemble machines/sub-assemblies according to the drawings and bill of material supplied.
• Exercises good judgment, accuracy, and efficiency in assembling, troubleshooting, and maintaining all Haeger and PEMserter® products.
• Tests all components, both individually, as well as the total assembly, for proper and standard functions, as specified.
• Travel to customer locations to perform commissioning and service calls on Haeger and PEMserter products when needed.
• Follows company Service policies in the execution of duties.
• Exercise independent judgment and creativity in solving customer technical problems.
• Maintains a high degree of professionalism in servicing customers with respect, thoroughness, tact, and diplomacy.
• Generates documentation to internal and external technical and sales staff on service updates, product availability and technical services available. Also, provides training to the Haeger / PEMSERTER® Distributors and Representatives as required.
• Estimates repair costs for machines and tooling and quotes the customer accordingly.
• Takes initiative in support of customer, distributor, and fellow team members.

PennEngineering is committed to Diversity, Equity and Belonging, and we welcome applicants from all backgrounds and experiences. We are an equal opportunity employer and prohibit discrimination and harassment based on race, color, religion, national origin, ancestry, disability, sex, gender identity or expression, sexual orientation, military or veteran status, or any other characteristic protected by applicable law. We lift up voices and opinions by creating a respectful work environment where difference is valued, and we are doing our part to build towards a greater society where diverse points of view are celebrated.

Location

Los Angeles, CA - Remote

Requirements

• High School diploma or equivalent;
• 2-5 years’ experience in a customer service role, ideally within a manufacturing or industrial environment.
• Strong interpersonal and written/verbal communication skills.
• Demonstrated ability to manage multiple priorities and deliver results under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook);
• Solid organizational skills and attention to detail.
• Capable of working independently as well as in a collaborative team environment.

What We Are Looking For

• Travel requirement of up to 75% per month, Monday through Friday.
• Infrequent weekend travel for trade show or urgent customer need
• Observes all safety regulations in the performance of all duties.
• Detects and reports faulty machine operation, defective material and workmanship in parts and component drawings, bill of material discrepancies, parts shortages, and other unusual conditions to either the service or quality teams.
• Confers with the department supervision and Engineering, as necessary, resolving questions and other operating or assembly issues.Maintains workplace area in a neat and orderly condition daily.
• Collaborates with other assemblers and department personnel to transmit and exchange information pertinent to work at hand.