Remote Guest Relations & Reservations Specialist

Destination Careers; Tallahassee (FL); Remote; USD 50,000 - 65,000; Full time

Job summary

Destination Knot is seeking a Reservations & Guest Support Specialist for a fully remote role in the United States. You will handle reservations, scheduling updates, guest inquiries, and maintain accurate records with timely, professional communication.

Ideal candidates are organized, service-oriented, and able to work independently in a remote environment, with strong customer service and detailed-oriented mindset. Training will be provided, and scheduling is flexible.

Qualifications

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks in a remote work environment.
• Basic computer proficiency and ability to learn new systems.
• Professional, reliable, and responsive.
• Experience in guest services, reservations, or administrative roles is helpful but not required.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Skills

Customer service

Attention to detail

Multitasking

Basic computer skills

Professional & reliable

Guest services experience

Job description

Destination Knot is seeking a Reservations & Guest Support Specialist for a fully remote role in the United States. You will handle reservations, scheduling updates, guest inquiries, and maintain accurate records with timely, professional communication.

Ideal candidates are organized, service-oriented, and able to work independently in a remote environment, with strong customer service and detailed-oriented mindset. Training will be provided, and scheduling is flexible.