Remote Guest Experience Coordinator — Reservations & Support

Destination Knot; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Training resources

Mentorship

Performance-based pay

Travel discounts

Professional development

Job summary

Destination Knot is seeking a Remote Hospitality Coordinator focused on reservations and guest support. You will assist clients with booking travel accommodations, manage reservations, and ensure a smooth experience from inquiry to checkout.

Work is fully remote with a flexible schedule. The role emphasizes excellent communication, organization, and the ability to handle multiple requests independently, while staying current on travel destinations and supplier offerings.

Qualifications

• Excellent communication and customer service abilities.
• Strong organizational skills with attention to detail.
• Ability to work independently and manage multiple requests.
• Basic computer proficiency and reliable internet connection.

Responsibilities

• Coordinate hotel reservations and travel-related bookings.
• Provide accurate details about accommodations, amenities, and availability.
• Handle changes and special requests promptly and professionally.
• Communicate with guests via phone, email, and online platforms in a friendly manner.
• Maintain accurate booking records and client profiles.
• Collaborate with team members to ensure exceptional guest experiences.
• Stay current on hospitality trends, destinations, and supplier offerings.

Skills

Communication

Customer service

Organizational skills

Independent work

Basic computer skills

Hospitality interest

Job description

Destination Knot is seeking a Remote Hospitality Coordinator focused on reservations and guest support. You will assist clients with booking travel accommodations, manage reservations, and ensure a smooth experience from inquiry to checkout.

Work is fully remote with a flexible schedule. The role emphasizes excellent communication, organization, and the ability to handle multiple requests independently, while staying current on travel destinations and supplier offerings.