Remote Guest Relations & Admin Specialist

HVC Florida Telesales; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Vacation Ownership is seeking a guest relations focused professional in Orlando to provide friendly, efficient service to guests within assigned shifts. You will greet guests, address needs, and coordinate with team to ensure smooth operations in a hospitality environment.

Key responsibilities include maintaining professional appearance, handling inquiries with clear communication, and supporting colleagues to deliver outstanding guest experiences. Prior hospitality experience is valued.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience preferred.
• Hospitality or guest services experience is a plus.

Responsibilities

• Addresses customer needs in a professional, positive, and timely manner.
• Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting.
• Thank customers with genuine appreciation and provides a fond farewell.
• Assists other associates to ensure proper coverage and prompt guest service.

Skills

Guest relations

Communication

Customer service orientation

English proficiency

Microsoft Office

Telephone etiquette

Teamwork

Education

High school diploma/G.E.D. equivalent

Tools

Microsoft Office Suite

Job description

Hyatt Vacation Ownership is seeking a guest relations focused professional in Orlando to provide friendly, efficient service to guests within assigned shifts. You will greet guests, address needs, and coordinate with team to ensure smooth operations in a hospitality environment.

Key responsibilities include maintaining professional appearance, handling inquiries with clear communication, and supporting colleagues to deliver outstanding guest experiences. Prior hospitality experience is valued.