Guest Experience Specialist — Reservations & Solutions

Venu-; Orlando (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Flexible Time Off

Health & Wellness Coverage

401(k) with company match

Job summary

VENU+ is seeking a Customer Service Representative in Orlando to plan and book reservations, assist customers, and resolve issues in a fast-paced hospitality setting. You will handle inquiries about services, billing, and reports with professional diplomacy.

The role requires strong communication, multitasking, and teamwork, with a focus on delivering exceptional guest experiences and maintaining accurate records. Benefits and flexible scheduling support personal wellbeing.

Qualifications

• 6 months to 1 year of customer service experience preferred in hospitality or entertainment industry.
• Able to communicate effectively, both verbal and written, in a professional manner.

Responsibilities

• Interact with customers to plan and book reservations for Venu+ products.
• Handle inquiries concerning services, billing, and reports with diplomacy and tact.
• Enter reservations into the system following standard procedures.

Skills

Customer service

Communication

Problem solving

Multitasking

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

VENU+ is seeking a Customer Service Representative in Orlando to plan and book reservations, assist customers, and resolve issues in a fast-paced hospitality setting. You will handle inquiries about services, billing, and reports with professional diplomacy.

The role requires strong communication, multitasking, and teamwork, with a focus on delivering exceptional guest experiences and maintaining accurate records. Benefits and flexible scheduling support personal wellbeing.