Guest Experience Maestro — Front Desk & Concierge

Squeeze Massage; San Mateo (CA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Part-time or full-time opportunities

1 complimentary 50-minute Mid Squeeze 

A guest-first, supportive team

Opportunities to learn and grow with a

Job summary

Squeeze Massage is seeking a warm Guest Experience Associate / Maitre D’ for our San Mateo studio. You’ll greet guests, assist during their visit, help navigate our technology, and ensure front-of-house runs smoothly.

If you love hospitality, enjoy connecting with people, and are comfortable with technology, this role may be a great fit. Part-time or full-time options with weekend availability are offered.

Qualifications

• 1+ year of experience in customer service, front desk, hospitality, retail, spa, fitness, or a similar service-oriented environment preferred.
• A warm, friendly, and hospitality-focused approach to interacting with guests.
• Strong communication, problem-solving, and troubleshooting skills.

Responsibilities

• Welcome and check in guests with a warm, friendly, and professional approach.
• Provide Squeeze’s signature over-the-top, first-class guest service.
• Support guests throughout their experience, from check-in through completion of their appointment.
• Help guests navigate the Squeeze app, including downloading the app, setting up their account, booking appointments, and managing their membership.
• Assist guests with questions about services and membership options.
• Maintain the front-of-house area and guest lounge to Squeeze’s standards for cleanliness, organization, and presentation.
• Resolve guest questions and concerns thoughtfully and professionally.
• Help keep the studio running smoothly and communicate effectively with the team.
• Create a welcoming, polished environment that reflects the Squeeze brand.

Skills

Customer service experience

Tools

Squeeze app

Job description

Squeeze Massage is seeking a warm Guest Experience Associate / Maitre D’ for our San Mateo studio. You’ll greet guests, assist during their visit, help navigate our technology, and ensure front-of-house runs smoothly.

If you love hospitality, enjoy connecting with people, and are comfortable with technology, this role may be a great fit. Part-time or full-time options with weekend availability are offered.