Remote Guest Experience Concierge

Essence of Work From Home; Dallas (TX); Remote; USD 21,000 - 30,000; Full time

Job summary

Essence of Work From Home is seeking a motivated Remote Guest Experience Specialist to support customers via email, chat, and phone. You will help with inquiries, scheduling updates, and account support while delivering professional care in a fast-paced remote environment.

You will maintain accurate records in CRM, share clear options for available services, and collaborate with a supportive team to improve the guest experience.

Qualifications

• Experience in customer service, hospitality, call center or administrative roles.
• Strong written and verbal communication skills.
• Independent work in a remote environment.
• Basic computer skills and ability to learn new systems quickly.
• Reliable internet connection and a distraction-free workspace.
• Strong attention to detail and organizational skills.
• Remote work flexibility.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Advancement opportunities based on performance.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and escalate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Skills

Communication

Remote work

Attention to detail

Organizational skills

Problem solving

Customer service

Job description

Essence of Work From Home is seeking a motivated Remote Guest Experience Specialist to support customers via email, chat, and phone. You will help with inquiries, scheduling updates, and account support while delivering professional care in a fast-paced remote environment.

You will maintain accurate records in CRM, share clear options for available services, and collaborate with a supportive team to improve the guest experience.