Remote Growth & Marketing Ops Lead

Kitsch LLC; United States; Remote; USD 95,000 - 145,000; Full time

Job summary

Kitsch is seeking a Marketing Ops / Chief of Staff hybrid role to serve as the operating backbone of the marketing team. You’ll build cadence, own dashboards (CAC, ROAS, LTV), manage launches across creative, e-commerce, and retail, and keep plans moving.

You bring 4–6 years in marketing ops or similar, hands-on with Klaviyo, Shopify, and analytics, plus strong spreadsheet and project-management skills. This remote role welcomes candidates in the US or LATAM.

Qualifications

• 4–6 years in marketing ops, growth/biz ops, or a chief-of-staff role — ideally consumer, DTC, beauty, or CPG
• Hands-on experience with a modern martech stack: email/CRM (like Klaviyo), an e-commerce platform (like Shopify), and analytics/attribution tools
• Strong spreadsheet and dashboarding skills — you build models and reports without hand-holding
• Comfortable in project management tools (Asana, monday, Trello) — and in the discipline behind them
• A track record of running complex, cross-functional projects or launches from start to finish

Responsibilities

• Build a real operating cadence — weekly stand-ups, monthly reviews, quarterly planning — so the team runs on rhythm, not chaos
• Build and own the dashboard leadership actually uses: CAC, ROAS, LTV, repeat-purchase rate
• Own the launch calendar and keep every team ready — creative, e-commerce, retail, social — so nothing slips
• Run quarterly planning, track OKRs, and keep decisions moving to closure
• Manage the marketing budget, POs, and key vendor relationships
• Prep leadership meetings, capture decisions, and drive follow-through
• Find the recurring friction points and turn them into documented playbooks
• Connect marketing tightly with product, e-commerce, retail, and ops

Skills

Marketing Ops

Growth Ops

Chief of Staff

Data Dashboards

Tools

Klaviyo

Shopify

Analytics tools

Asana

Trello

Monday.com

Looker

Northbeam

Job description

Kitsch is seeking a Marketing Ops / Chief of Staff hybrid role to serve as the operating backbone of the marketing team. You’ll build cadence, own dashboards (CAC, ROAS, LTV), manage launches across creative, e-commerce, and retail, and keep plans moving.

You bring 4–6 years in marketing ops or similar, hands-on with Klaviyo, Shopify, and analytics, plus strong spreadsheet and project-management skills. This remote role welcomes candidates in the US or LATAM.