Remote Growth & Client Success Director

Digitalthirdcoast; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-friendly

Job summary

Digital Third Coast is seeking a Director of Growth & Client Success to own two critical growth levers: winning new business and growing and retaining existing clients. The role sits at the intersection of sales, strategy, and client leadership, requiring strong relationship-building with prospects, clients, and partners.

Ideal candidates will have deep knowledge of SEO, paid media, AI search shifts, and evolving client expectations in the AI era, plus a genuine understanding of the agency’s

Qualifications

• Must have strong sales and consultative closing ability.
• Experience in agency client services or account leadership.
• Very strong understanding of SEO and paid media services.
• Executive presence with clients.
• Excellent communication skills.
• Able to navigate difficult conversations calmly.
• Proposal/pitch experience.

Responsibilities

• Own qualified opportunity flow from inbound leads, referrals, and warm introductions.
• Run discovery calls with qualified leads.
• Understand business goals and diagnose fit.
• Present agency capabilities clearly.
• Build trust with senior buyers.
• Improve close rates.
• Collaborate on proposals and scopes.
• Help refine sales process.
• Lead quarterly business reviews (QBRs).
• Lead annual planning / strategy meetings.
• Identify upsell opportunities.
• Identify cross-sell opportunities across SEO / Paid Media / PR / GEO / AI services.
• Strengthen retention through strategic guidance.
• Build deeper stakeholder relationships.
• Support account managers on sensitive or high-value client situations.
• Review messaging before key meetings.
• Join escalations when needed.
• Raise executive polish in client communications.

Skills

Sales leadership

Account leadership

SEO knowledge

Paid media

Executive presence

Communication skills

Strategic thinking

Proposal skills

Job description

Digital Third Coast is seeking a Director of Growth & Client Success to own two critical growth levers: winning new business and growing and retaining existing clients. The role sits at the intersection of sales, strategy, and client leadership, requiring strong relationship-building with prospects, clients, and partners.

Ideal candidates will have deep knowledge of SEO, paid media, AI search shifts, and evolving client expectations in the AI era, plus a genuine understanding of the agency’s