Remote Group Travel Support Specialist

Fly My Group; Cincinnati (OH); On-site; USD 48,000 - 55,000; Full time

Job summary

Fly My Group is seeking a Customer Support Specialist to assist with group airfare, reservations, ticketing, and travel operations. This full-time, 100% remote role is open to candidates based in Cincinnati, Ohio.

You will respond via phone, email, chat, or ticketing, document interactions, and uphold service-quality metrics. A high school diploma is required; strong communication and CRM/ticketing tool proficiency are essential. The role emphasizes independent work and reliable internet access.

Qualifications

• High school diploma or equivalent.
• Experience in customer service is helpful but not required.
• Strong written and verbal communication.
• Comfort using CRM and ticketing tools.

Responsibilities

• Respond to customer questions across group airfare, airline reservations, ticketing, and travel operations via phone, email, chat, or ticketing channels.
• Document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy.
• Elevate complex cases to appropriate teams as needed.
• Follow up on open cases to provide timely updates to customers.
• Meet service-quality, response-time, documentation, and customer-satisfaction goals.

Skills

Customer service

Written & verbal communication

Independent work

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM systems

Ticketing software

Email/Chat/Phone tools

Job description

Fly My Group is seeking a Customer Support Specialist to assist with group airfare, reservations, ticketing, and travel operations. This full-time, 100% remote role is open to candidates based in Cincinnati, Ohio.

You will respond via phone, email, chat, or ticketing, document interactions, and uphold service-quality metrics. A high school diploma is required; strong communication and CRM/ticketing tool proficiency are essential. The role emphasizes independent work and reliable internet access.