Remote Travel Support Specialist

Shroff Travel; Cincinnati (OH); On-site; USD 46,000 - 53,000; Full time

Job summary

Shroff Travel is seeking a Customer Support Specialist for a 100% remote role based in Cincinnati, Ohio. You will assist customers with air tickets, tours, travel products, reservations, and sales support, ensuring timely, accurate responses across phone, email, chat, or ticketing channels.

Ideal candidates have a high school diploma or equivalent and strong written and verbal communication, with experience or comfort using CRM, ticketing, email, chat, and other customer-service tools.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly.
• Reliable internet access and a quiet workspace.
• Pre-employment background check required.

Responsibilities

• Respond to customer questions via phone, email, chat, or ticketing.
• Document interactions with complete notes and next steps.
• Resolve routine questions and service issues within policy.
• Follow up on open cases and provide timely updates to customers.
• Support ticketing, tours, and travel sales while assisting customers.
• Meet service-quality, response-time, documentation, and customer-satisfaction targets.

Education

High school diploma or equivalent

Tools

Ticketing system

CRM software

Job description

Shroff Travel is seeking a Customer Support Specialist for a 100% remote role based in Cincinnati, Ohio. You will assist customers with air tickets, tours, travel products, reservations, and sales support, ensuring timely, accurate responses across phone, email, chat, or ticketing channels.

Ideal candidates have a high school diploma or equivalent and strong written and verbal communication, with experience or comfort using CRM, ticketing, email, chat, and other customer-service tools.