Remote Customer Success Team Manager | SaaS & Open Source

Canonical; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Maternity and paternity leave

Job summary

Canonical is seeking a Customer Success – Team Manager for remote positions in the APAC and AMER regions. The role involves strategic planning, customer support, and team management to drive customer success.

The ideal candidate should have a Bachelor's degree, experience in SaaS, and strong skills in collaboration and leadership. Canonical offers a distributed work environment, a personal development budget, and flexible leave policies.

Qualifications

• Excellent academic results at school and university.
• Experience in SaaS or software industries.
• Creative problem-solving and cross-team collaboration skills.

Responsibilities

• Prepare communication plans and develop strategies to enhance customer engagement.
• Resolve escalated customer issues requiring expertise or intervention.
• Guide and support team members, conducting regular performance reviews.
• Collaborate with various departments to align on customer needs.
• Create and maintain clear content and documentation with your team.

Skills

Customer Success

Revenue management

Team management

Data-driven decision-making

Cross-functional collaboration

Education

Bachelor’s degree in Business, Communication, or STEM

Job description

Canonical is seeking a Customer Success – Team Manager for remote positions in the APAC and AMER regions. The role involves strategic planning, customer support, and team management to drive customer success.

The ideal candidate should have a Bachelor's degree, experience in SaaS, and strong skills in collaboration and leadership. Canonical offers a distributed work environment, a personal development budget, and flexible leave policies.