Remote GOTV Outreach Specialist

MCI; New Mexico; On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision coverage

Incentives & rewards

Job summary

MCI is seeking a Remote Call Center Representative for the 'Get Out the Vote Campaign'. This role involves outbound calls to encourage voting, requiring strong customer service skills and effective communication. Candidates must have a high school diploma and be 18 years or older.

The position offers benefits including paid time off, health coverage, and opportunities for career growth. A reliable internet connection and proficiency with Microsoft Office are essential for this role.

Qualifications

• Must be 18 years of age or older.
• Experience with data entry utilizing a computer.
• High-speed wired internet connection (download speed of 20 Mbps or greater).
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Capacity to thrive in a fast-paced environment with change and ambiguity.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Document and process customer claims in appropriate systems.

Skills

Customer service orientation

Excellent organizational skills

Fluency in English

Conflict resolution

Typing speed of 20 or more words per minute

Reliability and punctuality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Remote Call Center Representative for the 'Get Out the Vote Campaign'. This role involves outbound calls to encourage voting, requiring strong customer service skills and effective communication. Candidates must have a high school diploma and be 18 years or older.

The position offers benefits including paid time off, health coverage, and opportunities for career growth. A reliable internet connection and proficiency with Microsoft Office are essential for this role.