Remote GOTV Outreach Representative

MCI; Edmond (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement savings programs

Paid training

Job summary

MCI, located in Edmond, Oklahoma, is seeking Remote Call Center Representatives to support the 'Get out the vote' effort. In this entry-level position, you will make outbound calls to encourage voting in the 2020 presidential election. Applicants must be 18+, have a high school diploma, and possess excellent communication skills.

The role involves handling customer interactions, resolving issues, and ensuring a best-in-class experience. MCI offers competitive compensation and various benefits including health coverage and paid time off.

Qualifications

• Must be 18 years of age or older.
• Experience with data entry utilizing a computer.
• The ability to read and speak English fluently.
• Have a wired, high-speed internet connection.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely manner.
• Listen to customers, understand their needs, and resolve issues.
• Research systems to find missing information.
• Utilize systems to complete account management tasks.
• Ensure first call resolution through problem solving.

Skills

Excellent communication skills

Customer service orientation

Reliability

Problem-solving

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI, located in Edmond, Oklahoma, is seeking Remote Call Center Representatives to support the 'Get out the vote' effort. In this entry-level position, you will make outbound calls to encourage voting in the 2020 presidential election. Applicants must be 18+, have a high school diploma, and possess excellent communication skills.

The role involves handling customer interactions, resolving issues, and ensuring a best-in-class experience. MCI offers competitive compensation and various benefits including health coverage and paid time off.