Global IAM Platforms & Services Director

Pacific Asset Management, LLC; Charlotte (NC); On-site; USD 185,000 - 226,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off and holidays

Parental leave and adoption assistance

401(k) with company match

Job summary

Pacific Life in Charlotte, NC is seeking an experienced IAM Director to lead a global team focusing on workforce and customer authentication, and directory services.

You will define the strategic vision, drive operational metrics, implement automation and self-service, and ensure reliable IAM platforms across domains. The role requires 10+ years in information security with strong IAM expertise and leadership capabilities.

Qualifications

• 10+ years information security experience with strong IAM focus.
• 8+ years IAM engineering/operational experience.
• Experience engineering and supporting IAM platforms such as MS Entra ID, MS Active Directory, Okta, Auth0, Netwrix.
• Extensive knowledge in authentication services including conditional access policies, SAML, OIDC, MFA (Passkey, FIDO2, Windows Hello for Business).
• Experience in supporting multi-domain forest environments and consolidations.
• Proven ability to drive efficiencies and influence leadership.
• Proven ability to develop, track, and report department metrics.
• Ability to grow and retain talent and manage complex activities.
• Strong understanding of CoBIT and ITIL frameworks.

Responsibilities

• Serve as the Director for the IAM department.
• Manage a team responsible for designing, configuring, and implementing new IAM capabilities to drive enterprise strategy.
• Execute the multi-year IAM plan across workforce, customer authentication and directory services.
• Design, develop and document IAM solutions with design docs, use cases, requirements and test cases.
• Ensure IAM platforms remain operational during business hours.
• Create automation, self-service, and resiliency within IAM workflows.
• Eliminate duplicative capabilities, reduce complexity, and leverage standards.
• Identify and remediate risks, issues and roadblocks for timely delivery.
• Develop communications framework and operational metrics for stakeholders.
• Provide decision making and technical guidance to team and leadership as needed.
• Establish relationships with technology partners and business lines.
• Lead change and drive awareness, documentation and training across the org.

Skills

IAM leadership

Identity and Access Management

Strategic planning

Team management

MS Entra ID

Active Directory

Okta

Auth0

SAML/OIDC

CoBIT/ITIL

Education

BA/BS in Information Systems or Computer Science

Tools

MS Entra ID

MS Active Directory

Okta

Auth0

Netwrix

Job description

Pacific Life in Charlotte, NC is seeking an experienced IAM Director to lead a global team focusing on workforce and customer authentication, and directory services.

You will define the strategic vision, drive operational metrics, implement automation and self-service, and ensure reliable IAM platforms across domains. The role requires 10+ years in information security with strong IAM expertise and leadership capabilities.