Remote Global Payroll Client Success Manager

Vistra; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work options

Global payroll exposure

Job summary

Vistra is seeking a Customer Success Manager for its iiPay business. You will own client relationships, manage contract renewals, and partner with cross-functional teams to ensure exceptional payroll services for a global client base. This is a remote-friendly, full-time role with international scope.

You will champion client needs, lead executive reviews, and drive ongoing value across multiple countries, contributing to growth and long-term partnerships.

Qualifications

• Experience in client success, account management, or relationship management.
• Strong renewal and multi-stakeholder negotiations experience.
• Excellent communication and presentation skills.

Responsibilities

• Own renewal lifecycle for a portfolio and drive high renewal rates.
• Build strong relationships with stakeholders across levels including C-suite.
• Lead Executive Business Reviews to demonstrate value and plan growth.
• Collaborate with sales, product, and operations to improve service.
• Produce client performance updates and health insights.

Skills

Client success

Account management

Relationship management

Renewals

Stakeholder management

Education

Bachelor’s degree

Tools

Salesforce

Google Workspace

MS Office

Job description

Vistra is seeking a Customer Success Manager for its iiPay business. You will own client relationships, manage contract renewals, and partner with cross-functional teams to ensure exceptional payroll services for a global client base. This is a remote-friendly, full-time role with international scope.

You will champion client needs, lead executive reviews, and drive ongoing value across multiple countries, contributing to growth and long-term partnerships.