Remote Global Payment Lifecycle Analyst | Follow-the-Sun

Aumni; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase is seeking a Payment Lifecycle Analyst – Receivables Monitoring to join the Command Center. The role focuses on real-time operational monitoring, incident coordination, and service resilience for critical payment platforms.

The team follows a Follow the Sun model with some off-hours work via remote access. Expect heavy interaction with IT teams and a need for strong analytical and communication skills.

Qualifications

• Experience of working as part of a Global team.
• Excellent written & oral communication skills in English.
• Good Interpersonal skills to communicate internally & externally at all levels.
• Proactive approach to problem solving, ownership and escalation when needed.
• Strong data analysis and performance management skills (trend analysis, KPI design).
• Ability to lead through ambiguity, manage competing priorities, deliver in a fast-paced environment.
• Ability to work under pressure and meet deadlines.
• Good time management skills.
• Analytical with ability to assess situations and resolve issues.
• Creative problem solving to solve business issues.

Responsibilities

• Monitor systems and transmission files, establishing routines, alerts, and controls for stable operations.
• Ensure accuracy in monitoring with SOP adherence and minimal errors.
• Own end-to-end case governance for inquiries via email and internal transfers.
• Open and initiate Pre-Authorized Contribution tickets.
• Participate in Incident Management calls and provide information to technical/ops teams.
• Manage internal stakeholder inquiries via Teams Chat and Emails.
• Be audit-focused in BAU activities and comply with SOPs.
• Take ownership of projects and drive to closure for team benefits.
• Identify opportunities for process efficiency and implement in a controlled manner.
• Exhibit effective communication with stakeholders and maintain discretion.

Skills

Global team experience

Excellent communication

Interpersonal skills

Problem solving

Data analysis

Ambiguity leadership

Pressure handling

Time management

Analytical thinking

Creative problem solving

Job description

JPMorgan Chase is seeking a Payment Lifecycle Analyst – Receivables Monitoring to join the Command Center. The role focuses on real-time operational monitoring, incident coordination, and service resilience for critical payment platforms.

The team follows a Follow the Sun model with some off-hours work via remote access. Expect heavy interaction with IT teams and a need for strong analytical and communication skills.