Payment Lifecycle Analyst - Receivables Monitoring

Aumni; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase is seeking a Payment Lifecycle Analyst – Receivables Monitoring to join the Command Center. The role focuses on real-time operational monitoring, incident coordination, and service resilience for critical payment platforms.

The team follows a Follow the Sun model with some off-hours work via remote access. Expect heavy interaction with IT teams and a need for strong analytical and communication skills.

Qualifications

• Experience of working as part of a Global team.
• Excellent written & oral communication skills in English.
• Good Interpersonal skills to communicate internally & externally at all levels.
• Proactive approach to problem solving, ownership and escalation when needed.
• Strong data analysis and performance management skills (trend analysis, KPI design).
• Ability to lead through ambiguity, manage competing priorities, deliver in a fast-paced environment.
• Ability to work under pressure and meet deadlines.
• Good time management skills.
• Analytical with ability to assess situations and resolve issues.
• Creative problem solving to solve business issues.

Responsibilities

• Monitor systems and transmission files, establishing routines, alerts, and controls for stable operations.
• Ensure accuracy in monitoring with SOP adherence and minimal errors.
• Own end-to-end case governance for inquiries via email and internal transfers.
• Open and initiate Pre-Authorized Contribution tickets.
• Participate in Incident Management calls and provide information to technical/ops teams.
• Manage internal stakeholder inquiries via Teams Chat and Emails.
• Be audit-focused in BAU activities and comply with SOPs.
• Take ownership of projects and drive to closure for team benefits.
• Identify opportunities for process efficiency and implement in a controlled manner.
• Exhibit effective communication with stakeholders and maintain discretion.

Skills

Global team experience

Excellent communication

Interpersonal skills

Problem solving

Data analysis

Ambiguity leadership

Pressure handling

Time management

Analytical thinking

Creative problem solving

Job description

You have experience working as part of a global team with good interpersonal skills. You have good attention to detail and able to communicate internally & externally at all levels. Additionally, you are looking for professional growth. You have found the right team.

As a Payment Lifecycle Analyst – Receivables Monitoring, within JPMorgan Chase you will be part of the Command Center team with the primary responsibility to monitor various application infrastructures while ensuring daily batches are completed by domestic and offshore keying sites. Your responsibility as a monitoring team will be to elevate all issues and rejections to the production managers in order to remediate and resolve incidents with minimal business impact.

This role is focused on real-time operational monitoring, incident coordination, and service resilience for critical business and payment platforms. The Command Center team has a “Follow the Sun” model and will require some work to happen off-hours via remote access and mobile phone. You will have heavy interaction with Information Technology teams including developers, information/data security, networking, system administrators, and information technology operations. This is an “Eyes on Glass” function. Hence, teamwork is required to coordinate coverage during breaks.

Job Responsibilities

• Monitor systems and transmission files, establishing appropriate routines, alerts, and controls to ensure stable operations.
• Accuracy in Monitoring in line with Standard Operating Procedures with no errors for the Global Command Center team.
• Ensure end-to-end case ownership and governance for inquiries received via email and internal transfers, including response quality, turnaround time, and stakeholder communication.
• Open and Initiate Pre-Authorized Contribution tickets.
• Participate in all Incident Management calls and provide the relevant information to the line of business technical and operation teams.
• Manage and respond to internal Stakeholder inquiries raised via Teams Chat and Emails.
• Be audit focused in all BAU activities, comply with the firm's policies & SOPs, thorough knowledge of SOPs/related check points.
• Take ownership of projects and take it to closure for the benefits of the team.
• Identify opportunities for process efficiency & implement in a controlled manner
• Exhibit effective communication with key stakeholders. Exercise good judgment and degree of confidentiality.
• Perform all work in accordance to department procedures and within productivity processing and quality standards. Support any testing, implementation events as required.

Required qualifications, capabilities, and skills

• Experience of working as part of a Global team.
• Excellent written & oral communication skills in English.
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• Proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Strong data analysis and performance management skills (trend analysis, KPI design, insight communication) to drive decisions with senior stakeholders.
• Demonstrated ability to lead through ambiguity, manage competing priorities, and deliver outcomes in a fast-paced, high-volume environment.
• Must be able to work under pressure & deadline driven environment.
• Good time management skills.
• Analytical with ability to quickly assess situations and resolve complex issues.
• Ability to use creative problem solving techniques to solve business issues.

Preferred qualifications, capabilities, and skills

• Knowledge of payments workflow
• Experience in Payments, Cash, or Treasury Operations, including controls, issue management, and operational risk remediation.
• Understanding of accounting and money movement processes across global payments.
• Strong attention to detail with a consistent track record of quality and accuracy.
• Demonstrated ownership mindset and commitment to high standards, including sustainable problem resolution and control discipline.

Shift and Coverage Commitment

• Work the assigned shift of 11:00 AM to 8:00 PM ET.
• Participate in rotating Weekend coverage (Saturday & Sunday) - 11:00 AM to 8:00 PM ET.
• US Holiday coverage (Rotating) - 11:00 AM to 8:00 PM ET.
• Occasional resiliency coverage for other sites (Non - US Hours)
• ANTICIPATED START DATE: JANUARY 2027

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Come join a team that monitors application infrastructures for one of the globe's most innovative banks