Remote Global Flagship Accounts Leader

Ladders; United States; À distance; USD 217 000 - 362 000; Plein temps

Avantages offerts par ce poste

Health insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life and disability insurance programs

Paid and unpaid time off options

Résumé du poste

Ladders is seeking a Global Flagship Accounts Manager to lead relationships with strategic customer accounts and drive long-term growth across software solutions and services. This remote role collaborates with Customer Success and Support to protect retention, resolve issues, and expand account value.

You will own account plans, conduct business reviews, and identify upsell opportunities across a complex enterprise sales cycle. Strong communication and negotiation skills are essential.

Qualifications

• 5+ years of account management or customer growth in a SaaS organization.
• Experience managing enterprise or strategic customer accounts.
• Proficient in managing contracts, renewals, and commercial discussions.
• Skilled in upselling and cross-selling initiatives.
• Experience navigating complex sales cycles and negotiations.
• Familiarity with CRM systems such as Salesforce or HubSpot.

Responsabilités

• Serve as the primary contact for assigned customer accounts, building trusted relationships
• Conduct regular business reviews to understand customer objectives and challenges
• Develop and execute account plans to drive retention and long-term success
• Identify upsell and cross-sell opportunities across software solutions and services
• Meet or exceed revenue and growth targets through proactive pipeline management
• Monitor customer health and proactively address risks to satisfaction
• Collaborate with Customer Success and Support teams to resolve issues and enhance customer experience

Connaissances

Account management

Enterprise accounts

Renewals

Upselling

Negotiations

CRM systems

Description du poste

Ladders is seeking a Global Flagship Accounts Manager to lead relationships with strategic customer accounts and drive long-term growth across software solutions and services. This remote role collaborates with Customer Success and Support to protect retention, resolve issues, and expand account value.

You will own account plans, conduct business reviews, and identify upsell opportunities across a complex enterprise sales cycle. Strong communication and negotiation skills are essential.